ORDER PROCESSING:

We’ll send you an email within [2-3 workdays] to let you know your order is on the way!

Orders can be picked up daily, from [09:00-15:00, Monday to Friday]. An email will be sent when your order is ready for pickup.

FLAT RATE SHIPPING 

Orders are generally shipped out within [2-3 workdays] using [USPS]. Flat rate shipping fee are depended on the purchased products and quantities at this time.

 

DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. You may also refer to the following fees.

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Order price               –               Shipping cost             

Below $100                 –           $3.8 + $2*([qty]-1)                      / $3.8 for first set, $2 for each added set   / [qty] stands for quantity.

$100 and above        –             Free Shipping

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SHIPPING COUNTRIES:

Currently, we offer shipping to the following countries: [US].

At this time, we do not ship to countries outside the above mentioned countries. 

For most US domestic orders, products will be shipped from our US warehouse, location: 1718 Fry Rd, Houston, Texas, 77804

Shipping charges for your order will be calculated and displayed at checkout. 

Neutronball is not responsible for cross-country custom fee. Customer is responsible for that. 

 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at neutronball@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at neutronball@hotmail.com.